Membership Terms

Overview

These Membership Terms govern registration for and use of a customer account on HaveAVape ("HaveAVape", "we", "us" or "our").

By creating or using a HaveAVape membership account, you agree to these Membership Terms, together with our Terms & Conditions, Privacy Policy, Rewards & Points Policy, Order Policy and other applicable policies published on our website.

If you do not agree with these terms, you should not create or use a membership account.

Membership Eligibility

Membership is available only to individuals who are legally permitted to create an account and use the services provided through our website.

We may require customers to provide information or complete verification procedures where reasonably necessary to confirm eligibility, age, identity, account security, or compliance with applicable laws and regulations.

Creating an account does not by itself guarantee that a customer is eligible to purchase any particular product.

Certain products, orders, destinations or transactions may be subject to additional legal or regulatory requirements.

Account Registration

Customers are responsible for providing accurate, current and complete information when creating an account.

You agree to:

• provide truthful registration information;

• keep your account information accurate and up to date;

• maintain the confidentiality of your login credentials;

• take reasonable steps to prevent unauthorized access to your account; and

• notify us promptly if you believe your account has been accessed or used without authorization.

We may refuse, suspend or cancel an account where information appears inaccurate, fraudulent, misleading or inconsistent with applicable requirements.

One Account Per Customer

Unless otherwise approved by HaveAVape, each customer should maintain only one personal membership account.

Creating multiple accounts for the purpose of obtaining additional registration benefits, Rewards Points, promotional benefits or other advantages may result in the affected accounts, points or benefits being suspended, cancelled or adjusted.

Account Security

You are responsible for activity carried out through your account unless the activity resulted from circumstances outside your reasonable control.

You should not share your password or other account credentials with another person.

HaveAVape will not normally ask you to provide your password through email, WhatsApp or other informal communication channels.

If you suspect unauthorized access, contact our customer support team as soon as possible.

Membership Benefits

Depending on the applicable program rules, members may receive access to features or benefits such as:

• account management;

• order history;

• membership check-in features;

• Rewards Points;

• promotional offers;

• member-only information; and

• other website features introduced from time to time.

Membership benefits may be changed, suspended or discontinued where reasonably necessary, subject to applicable law and any specific terms governing the relevant benefit.

Rewards Points

Membership may allow customers to participate in our Rewards Program.

Points may be earned through eligible activities, which may include registration, check-in, qualifying purchases or promotional activities.

Rewards Points are subject to the separate Rewards & Points Policy.

Unless expressly stated otherwise:

• points are not cash;

• points cannot be exchanged for cash;

• points are not transferable between customers;

• points may not be sold or purchased separately; and

• points may be adjusted where an order is cancelled, refunded, reversed or determined to be ineligible.

Please review the Rewards & Points Policy before relying on any advertised points or rewards.

Membership Check-In

Where a check-in feature is available, eligible members may receive points or other benefits for completing qualifying check-in activities.

Check-in benefits are subject to the rules displayed on the website at the time of participation.

Attempts to manipulate, automate, duplicate or otherwise abuse the check-in system may result in cancellation of associated benefits and may lead to account suspension.

Account and Order Relationship

Membership provides access to website and account features but does not create an automatic right to place, complete or receive every order.

An order may be subject to:

• product availability;

• payment authorization;

• delivery restrictions;

• age or eligibility requirements;

• verification requirements;

• applicable laws and regulations;

• stock and fulfilment limitations; and

• the requirements contained in our Order Policy.

Prohibited Account Use

You must not use your account to:

• provide false or misleading information;

• impersonate another person;

• create accounts for fraudulent purposes;

• manipulate Rewards Points or promotional systems;

• interfere with website security or functionality;

• attempt unauthorized access to another account;

• use automated methods to abuse membership benefits;

• engage in fraudulent transactions; or

• otherwise use the membership service in violation of applicable law.

Suspension or Termination

We may suspend, restrict or terminate a membership account where reasonably necessary, including where:

• these Membership Terms are breached;

• fraudulent or suspicious activity is detected;

• account information is materially inaccurate;

• membership benefits are abused;

• unauthorized access or security concerns arise;

• required verification cannot be completed; or

• we are required or permitted to do so under applicable law.

Where reasonably practicable, we may provide notice explaining the reason for a suspension or termination.

Termination of an account may affect unused membership benefits or Rewards Points, subject to applicable law and the specific circumstances.

Closing Your Account

You may request closure of your membership account by contacting customer support.

Before closing an account, you should consider using any eligible benefits or points, as unused Rewards Points may not be recoverable after account closure unless otherwise required by law or our applicable Rewards terms.

Account closure does not remove obligations or rights that arose before the account was closed.

Privacy

Personal information collected during membership registration and account use is handled in accordance with our Privacy Policy.

We may use account information where reasonably necessary to operate the membership service, process orders, provide customer support, maintain security, administer Rewards Points and comply with applicable legal obligations.

Changes to Membership Terms

We may update these Membership Terms from time to time to reflect changes to our services, membership features, operational requirements or applicable laws.

The latest version will be published on our website with the relevant "Last Updated" date.

Your continued use of your membership account after an update may constitute acceptance of the revised terms to the extent permitted by applicable law.

Contact Us

If you have questions about your membership account, please contact:

Email: [email protected]
WhatsApp: +86 173 0448 6315

For account-related enquiries, please provide your registered email address and, where applicable, your order number.

Related Policies

These Membership Terms should be read together with:

• Terms & Conditions

• Order Policy

• Rewards & Points Policy

• Privacy Policy

• Age Verification Policy

• Returns & Refund Policy

• Complaints Policy

• Product Safety Policy

Where another policy contains specific rules for a particular service, those specific rules may apply to that service.