Returns & Refund Policy

We want our customers to have confidence when ordering from HaveAVape.

This policy explains how we handle returns, refunds, replacements and product issues.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under applicable consumer law.

Faulty or Damaged Products

If you receive a product that is damaged, defective or materially different from what you ordered, please contact us as soon as possible.

We may request photographs or other reasonable information to assess the issue.

Depending on the circumstances and applicable law, we may provide:

• replacement;

• repair where appropriate;

• refund; or

• another legally required remedy.

Incorrect Items

If you receive an incorrect product, please contact us before using the product.

We will investigate the issue and, where appropriate, arrange a replacement or refund.

Change of Mind

Where permitted by law, change-of-mind returns may be subject to our return conditions.

Products that cannot lawfully be returned, resold or supplied for health, safety, regulatory or hygiene reasons may be excluded from voluntary change-of-mind returns.

This does not affect any rights you have under the Australian Consumer Law.

Refund Processing

Approved refunds will generally be returned using the original payment method where reasonably practicable.

The time required for funds to appear in your account may depend on your bank or payment provider.

Promotional Orders

Where a refund affects a promotional discount, bonus or rewards points allocation, the relevant discount or points may be recalculated where permitted by the applicable promotion terms.

Contact

To request a return, replacement or refund:

Email: [email protected]

WhatsApp: +86 173 0448 6315

Please provide your order number and a brief description of the issue.