Terms & Conditions

Welcome to HaveAVape.

These Terms & Conditions ("Terms") govern your access to and use of the HaveAVape website, membership services, products, rewards program and related services ("Services").

By creating an account, accessing our website or placing an order, you acknowledge that you have read, understood and agreed to these Terms.

Eligibility

HaveAVape is intended only for adults who are legally permitted to access and purchase the products offered through our website.

You must meet all applicable age, identity, prescription, therapeutic and other legal requirements applicable to the purchase of any product.

We may request appropriate proof of age or other information before approving an account or fulfilling an order.

We reserve the right to refuse registration, suspend an account or cancel an order where we reasonably believe that legal eligibility requirements have not been satisfied.

Legal Compliance

All products and services supplied by HaveAVape are subject to applicable Australian Commonwealth, state and territory laws.

We will only supply products where the sale, possession, distribution and supply are lawful.

Certain vaping products may be subject to specific regulatory requirements, including requirements relating to pharmacies, therapeutic use, product standards, prescriptions, nicotine concentration, packaging, advertising and supply.

If applicable law changes, HaveAVape may immediately restrict, suspend or discontinue the sale of affected products.

Membership Accounts

Certain Services may only be available to registered members.

You are responsible for:

• providing accurate registration information;

• maintaining the confidentiality of your password;

• keeping your account information up to date;

• notifying us of unauthorised access to your account; and

• ensuring that your account is used only by you.

You must not create an account using false information or create multiple accounts for the purpose of obtaining additional rewards or benefits.

We may suspend or terminate accounts involved in fraud, abuse, unlawful activity or violations of these Terms.

Orders

An order submitted through our website constitutes an offer to purchase.

An order is not considered accepted until HaveAVape confirms acceptance and/or dispatch.

We reserve the right to refuse or cancel an order where:

• the product is unavailable;

• the customer does not satisfy applicable legal requirements;

• age or eligibility verification cannot be completed;

• payment cannot be successfully processed;

• the order contains inaccurate information;

• we reasonably suspect fraud or abuse; or

• supplying the product would be unlawful.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy and applicable consumer law.

Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and availability information are accurate.

However, product packaging, colours, specifications and manufacturer information may change.

Nothing on our website should be interpreted as medical advice.

Where a product is subject to therapeutic or healthcare requirements, customers should obtain appropriate advice from a qualified healthcare professional.

Pricing

All prices displayed on our website are subject to change without notice.

Where applicable, prices will identify whether taxes, duties or other charges are included.

We reserve the right to correct pricing errors before accepting an order.

Payment

Orders must be paid using an approved payment method available at checkout.

We may use third-party payment providers to process payments.

HaveAVape does not store complete payment card information unless expressly stated otherwise in our Privacy Policy.

Shipping

Orders generally require approximately 1–2 business days for preparation before dispatch.

After dispatch, delivery generally takes approximately 3–7 business days, depending on destination, carrier, customs, public holidays and other circumstances outside our reasonable control.

Estimated delivery times are not guaranteed delivery dates.

Customers are responsible for providing a complete and accurate delivery address.

Delivery Delays

Delivery may be delayed due to:

• courier or postal network disruption;

• severe weather;

• public holidays;

• customs or regulatory requirements;

• incorrect delivery information;

• security checks;

• events beyond our reasonable control.

Where an order is materially delayed, customers may contact our support team for assistance.

Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms.

Nothing in our policies excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded under applicable Australian law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Rewards Points

Members may receive rewards points for eligible activities, including registration, eligible orders and other activities specified by HaveAVape.

Points:

• have no cash value;

• cannot be transferred unless expressly permitted;

• cannot be redeemed for cash;

• may be subject to minimum redemption requirements;

• may be subject to expiry or account restrictions;

• may be cancelled where obtained through fraud, abuse or technical error.

The applicable points earning and redemption rules will be displayed in the Rewards section of the website.

HaveAVape reserves the right to modify or discontinue the Rewards Program, subject to applicable law.

Prohibited Activities

You must not:

• use the website for unlawful purposes;

• provide false information;

• attempt to bypass age or eligibility verification;

• create fraudulent accounts;

• manipulate rewards points;

• use automated systems to abuse the website;

• interfere with website security;

• attempt unauthorised access to another account;

• resell products where prohibited by law; or

• engage in conduct that may expose HaveAVape or others to legal or security risks.

Intellectual Property

All website content, including text, graphics, logos, photographs, designs, software and other materials, is owned by or licensed to HaveAVape unless otherwise stated.

You may not reproduce, distribute, modify or commercially exploit our content without prior written permission.

Website Availability

We do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend services for maintenance, security, upgrades or other operational reasons.

Account Termination

We may suspend or terminate an account where reasonably necessary to:

• protect customers;

• prevent fraud;

• comply with legal requirements;

• protect our systems;

• investigate suspected abuse; or

• enforce these Terms.

Termination does not affect rights or obligations that accrued before termination.

Privacy

Personal information is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that certain information is required to process membership, orders, payments, delivery, customer support and legal compliance requirements.

Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on our website with an updated effective date.

Your continued use of the Services after an update constitutes acceptance of the updated Terms to the extent permitted by law.

Contact Us

For questions regarding these Terms, orders or customer support:

Email: [email protected]

WhatsApp: +86 173 0448 6315

Governing Law

These Terms are subject to applicable laws governing the Services and transactions in the relevant jurisdiction.

Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded.

HaveAVape